Privacy Policy

 

This Privacy Notice relates to the treatment of personal data, including sensitive personal data, by any member of us (hereinafter collectively called “Memo Travel”) when the data subject (hereinafter referred to as “data subject”, “you” or “your”) enters into legal relationship, makes contact with Memo Travel or acquires Memo Travel’s services and/or products through Memo Travel’s designated channels in accordance with the Personal Data Protection Act B.E. 2562 (hereinafter referred to as “PDPA”), relevant laws and regulations.

 

Our Privacy Policy governs your visit to www. phanganferries.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.

 

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy.

 

SERVICE means the website www. phanganferries.com operated by Memo Travel.

 

PERSONAL DATA means any information relating to a Person, which enables the identification of such Person, whether directly or indirectly, but not including the information of the deceased Persons in particular

 

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

 

COOKIES are small files stored on your device (computer or mobile device).

 

DATA CONTROLLER means a Person or a juristic person having the power and duties to make decisions regarding the collection, use, or disclosure of the Personal Data, we are a Data Controller of your data.

 

DATA PROCESSORS (OR SERVICE PROVIDERS) means a Person or a juristic person who operates in relation to the collection, use, or disclosure of the Personal Data pursuant to the orders given by or on behalf of a Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

 

DATA SUBJECT is any living individual who is the subject of Personal Data.

 

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

 

1. Identification information relating to the data subject, such as first name/last name

2. Contact information of the data subject, such as email address, telephone number, and other similar contact information;

3. User behavior of the data subject through internet search engine (Online Behavior Information) such as cookies, Website Browsing or connection to other website of the data subject;

4. Any information relevant to the data subject’s interaction with Memo Travel, such as information collected by automatic recordings through the use of Memo Travel Contact Center which may include still or moving pictures and voices.

5. Personal information obtained by Memo Travel from corporate customer, when such corporate customer is a counterparty of Memo Travel or has a legal relationship with Memo Travel and discloses personal information of their related person such as employee, personnel, officers, representatives, shareholders, authorized persons, members of the board of directors, contact persons, agents, and other natural persons in connection with such corporate customer. The corporate customer shall ensure that it has the authority to disclose and to permit Memo Travel to use the personal data in accordance with this Privacy Notice.

 

We may send certain information or newsletter for the purpose of utilizing your preference via your email. If you no longer want to receive the communications from us, you can click the "unsubscribe" link in the email or contact us through our email.

 

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

 

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

 

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

 

You can enable or disable location services when you use our Service at any time by way of your device settings.

 

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

While using our Service, we may also collect the following information: sex, citizenship, telephone number (work, mobile), information on marital status and other data.

 

Memo Travel may collect, use or disclose your personal data based on the legitimate grounds of legal obligation, performance of contract made by you with Memo Travel, legitimate interests of Memo Travel or other individual or juristic person and performance under your consent. Reasons for collecting, using or disclosing are provided below:

1. to provide and maintain our Service;

2. to notify you about changes to our Service;

3. to allow you to participate in interactive features of our Service when you choose to do so;

4. to provide customer support;

5. to gather analysis or valuable information so that we can improve our Service;

6. to monitor the usage of our Service;

7. to detect, prevent and address technical issues;

8. to fulfil any other purpose for which you provide it;

9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

12. in any other way we may describe when you provide the information;

13. for any other purpose with your consent.

 

For any of the purposes specified above, Memo Travel may send, transfer and/or disclose personal data to third party which may be located in or outside Thailand, provided, however, that the destination country that receives personal data might not have adequate data protection standard.

 

Subject to applicable law, regulations and/or banking industry guidelines, data subject may have the following rights:

 

You have the right to withdraw consent that has been given to Memo Travel for collection, use and/or disclose of your personal data at any time, unless it is restricted by applicable laws or you are still under beneficial contract.

Memo Travel is entitled to continue collecting and using data subject’s personal data, which has previously been collected by Memo Travel before the effectiveness of the PDPA in relation to the collection, use and disclosure of personal data, in accordance with the original purposes. If data subject does not wish Memo Travel to continue collecting and using your personal data, you may notify Memo Travel to withdraw your consent at any time.

Withdrawal of your consent may affect your use of products and/or services. For example, you may not receive privileges, promotions or new offers, products and/or services that are enhanced and consistent with your needs, or not receive beneficial information. For your benefits, you are advised to learn and ask for consequences before withdrawing your consent.

 

You have the right to request access to and obtain copy of your personal data holding by us and to request the disclosure of the acquisition of your personal data obtained without your consent.

 

You have the right to instruct Memo Travel to rectify your personal data to be updated, complete and not misleading.

 

You have the right to receive your personal data in case Memo Travel can arrange such personal data to be in the format which is readable or commonly used by ways of automatic tools or equipment, and can be used or disclosed by automated means. Also, you have the right to request Memo Travel to send or transfer your personal data in the aforementioned format to third party, or to request to directly obtain your personal data in such format which Memo Travel sent or transferred to third party, unless it is impossible to do so because of the technical circumstances, or Memo Travel is entitled to legally reject your request.

Your personal data mentioned above must be under your consent given to Memo Travel to collect, use, and/or disclose; or those Memo Travel deems necessary to collect, use and/or disclose to allow you to use products and/or services that meet your need under your contract with Memo Travel; or to take steps at your requests before using products and/or services; or as legally required by competent authority.

 

You have the right to request Memo Travel to delete, destroy or anonymize your personal data if you believe that the collection, use and/or disclosure of your personal data is against relevant laws; or retention of your personal data by Memo Travel is no longer necessary in connection with related purposes for which it was collected under this Privacy Notice; or when you exercise your consent withdrawal right or object to the processing of your personal data.

 

You have the right to request Memo Travel to restrict the use of your personal data when Memo Travel is pending examination process in accordance with your request to rectify your personal data or to object the collection, use or disclosure of your personal data, or you request to restrict the use of personal data instead of the deletion or destruction of personal data which is no longer necessary.

 

You have the right to object the collection, use or disclosure of your personal data under certain circumstances descripted in this Privacy Notice.

 

You have the right to make a complaint with competent authorities in the event that you believe that the collection, use or disclosure of your personal data is violating or not in compliance with any applicable laws or PDPA.

 

The exercise of data subject rights mentioned above may be restricted under relevant laws and it may be necessary for Memo Travel to deny or not be able to carry out your requests for some reasons, e.g. to comply with laws or court orders, public tasks, your request in breach of rights or freedom of other persons.

 

In the event that the data subject is no longer the customer of Memo Travel or has ended relationship with Memo Travel, Memo Travel will consider retaining the personal data of data subject for a certain period required by relevant laws, Memo Travel’s policies and guidelines in connection with retention period of personal data. For example, retention period under Anti-Money Laundering Act of B.E. 2542 is at least 10 years after the relationship between customer and Memo Travel has ended. Memo Travel will erase or destroy your personal data when it is no longer necessary or when the retention period lapses.

 

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

 

If you are located outside Thailand and choose to provide information to us, please note that we transfer the data, including Personal Data, to Thailand and process it there.

 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Memo Travel will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

We may disclose personal information that we collect, or you provide:

 

1. Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

 

2. Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

 

3. Other cases. We may disclose your information also:

3.1 to our subsidiaries and affiliates;

3.2 to contractors, service providers, and other third parties we use to support our business;

3.3 to fulfill the purpose for which you provide it;

3.4 for the purpose of including your company’s logo on our website;

3.5 for any other purpose disclosed by us when you provide the information;

3.6 with your consent in any other cases;

3.7 if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

 

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

We may use third-party Service Providers to monitor and analyze the use of our Service.

 

 

We may use third-party Service Providers to automate the development process of our Service.

 

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

 

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 

If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

 

We may change or update this privacy notice from time to time and we will inform the updated Privacy Notice at website

 

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

If you have any questions or would like more details about the collection, use and/or disclosure of your personal data or would like to exercise your rights or file compliant, please contact us by booking@phanganferries.com (101/5 Moo 1, Baan Tai, Koh Phangan 84280 Suratthani) HOTLINE: +66 (0)77238934