Haadrin Queen Terms and Conditions

Cancellation, Changes and Refunds

• Cancellation up to 24 hours before departure: 50% refund
• Cancel less than 24 hours before departure: No refund (No-Show)
• Change travel date: One free change allowed (must notify 24+ hours in advance, additional charges may apply)
• Weather conditions: 100% refund or free date change if ferry is cancelled due to weather

Luggage and Personal Items

• Standard Luggage: Each passenger is entitled to 20 kg of luggage free of charge
• Excess Luggage: Over 20 kg: 50 THB per 10 kg additional charge
• Carry-on: Small carry-on items are permitted on board
• Valuables: Please keep valuables with you at all times. Company is not liable for lost items
• Prohibited Items: Weapons, explosives, flammable materials, hazardous chemicals, and pets (unless certified)
• Pets: Must be notified in advance, kept in appropriate cages, with health certificate (200-500 THB charge)

Passenger Conduct

• Safety: Passengers must strictly follow safety instructions from staff
• Life Jackets: Must wear life jackets throughout the journey (especially children and non-swimmers)
• Smoking: Smoking prohibited in passenger areas. Allowed only in designated smoking areas
• Alcohol: Alcohol not permitted on board. Intoxicated passengers will be denied boarding
• Noise: Causing disturbance or inconvenience to others is prohibited
• Photography: Photography allowed but must not violate others' privacy
• Violations: Company reserves the right to refuse service or remove passengers for inappropriate behavior

Liability and Limitations

• Insurance: All passengers are covered by accident insurance from authorized insurance companies
• Personal Liability: Company is liable as specified in the insurance policy
• Personal Property: Company not liable for lost or damaged personal property, except due to Company negligence
• Delays: Company will attempt to maintain schedule but not liable for delays due to force majeure
• Connections: Company not responsible for missed flights or connections due to delays
• Limitation of Liability: Maximum liability not exceeding the ticket value paid

Force Majeure

Company is not liable for delays or inability to provide services due to force majeure, including:

• Storms, strong waves, and adverse weather conditions
• Natural disasters, earthquakes, tsunamis
• War, terrorism, civil unrest
• Strikes, protests
• Epidemic disease, quarantine
• Events beyond Company's control

Note: In case of force majeure, passengers may change travel dates or receive full refund (no fees)

• No modifications or cancellations within 24 hours of departure and trips may be subject to cancellation due to the weather.
• Please note each ticket includes 20kg of luggage. If you have more than 20kg you will need to book an additional ticket. We reserve the right to refuse boarding if you exceed these limits.
• Children under the age of 2 can travel free of charge.
• For cancellations up to 24 hours before departure, 50% of the fare will be refunded.

• No cancellations within 48 hours of departure and trips may be subject to cancellation due to the weather.
• For cancellations up to 48 hours before departure, 50% of the fare will be refunded.
• No modification within 24 hours of departure.
• Children under the age of 2 can travel free of charge.

Cancellations & Delays:

Seatran Discovery reserves the right to vary the service in any way whatsoever without any liability to the passenger. We also reserve the right to cancel a booking or change the schedule at anytime prior to poor weather conditions or any circumstances beyond the reasonable for any safety reason. Cancellations are done for the safety and comfort of traveling passengers. Seatran Discovery shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.

Refunds & Rescheduling:

Refunds will only be issued at our discretion with 48 hours cancellation notice at 70% of the ticket amount. Ticket time and departure amendments will be subject to seat availability and should be made 72 hours or more prior to guest departure, especially in high season periods.

Boarding:

Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Our staff may allow you on board the next boat if there is one available at their discretion only.

Unaccompanied Children:

Children below age 12 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.

Same Day Flights:

Seatran Discovery is a point to point carrier and does not take responsibility for delays or connecting flights. We do recommend only ferry bookings that are available on our websites, as we have made it impossible to book trips where subsequent connecting flight times would be impossible to achieve.

Physical Notice:

We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old).

Baggage:

Seatran Discovery recommends a maximum of 2 pieces luggage not exceeding a total weight of 30kg. We reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

Service Fees & Taxes:

You may be subject to government tax and an agency administration service fee in respect of your use of any of our services or facilities will be in addition to the stated ticket price, unless otherwise specifically stated by us. Taxes and service fees may change from time to time. 

Group Bookings:

These are governed by specific terms that vary from time to time. Please contact our online customer service agents for further details.

Personal Information:

You hereby acknowledge and agree that your personal information has been given to us for the purposes of making travel bookings and providing you with confirmation of that booking, accounting, billing, checking credit card payments, statistical analysis, and helping us in any future dealings with you. By entering into a contract of carriage with us, you authorize us to retain and use your personal data specifically for the purposes above.

Language:

The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.

• No cancellations within 48 hours of departure and trips may be subject to cancellation due to the weather.
• For cancellations up to 48 hours before departure, 50% of the fare will be refunded.
• No modification within 24 hours of departure.
• Children under the age of 2 can travel free of charge.

• No modifications or cancellations within 24 hours of departure and trips may be subject to cancellation due to the weather.
• Please note each ticket includes 20kg of luggage. If you have more than 20kg you will need to book an additional ticket. We reserve the right to refuse boarding if you exceed these limits.
• Children under the age of 2 can travel free of charge.
• For cancellations up to 24 hours before departure, 50% of the fare will be refunded.

Haadrin Queen Terms and Conditions

Cancellation, Changes and Refunds

• Cancellation up to 24 hours before departure: 50% refund
• Cancel less than 24 hours before departure: No refund (No-Show)
• Change travel date: One free change allowed (must notify 24+ hours in advance, additional charges may apply)
• Weather conditions: 100% refund or free date change if ferry is cancelled due to weather

Luggage and Personal Items

• Standard Luggage: Each passenger is entitled to 20 kg of luggage free of charge
• Excess Luggage: Over 20 kg: 50 THB per 10 kg additional charge
• Carry-on: Small carry-on items are permitted on board
• Valuables: Please keep valuables with you at all times. Company is not liable for lost items
• Prohibited Items: Weapons, explosives, flammable materials, hazardous chemicals, and pets (unless certified)
• Pets: Must be notified in advance, kept in appropriate cages, with health certificate (200-500 THB charge)

Passenger Conduct

• Safety: Passengers must strictly follow safety instructions from staff
• Life Jackets: Must wear life jackets throughout the journey (especially children and non-swimmers)
• Smoking: Smoking prohibited in passenger areas. Allowed only in designated smoking areas
• Alcohol: Alcohol not permitted on board. Intoxicated passengers will be denied boarding
• Noise: Causing disturbance or inconvenience to others is prohibited
• Photography: Photography allowed but must not violate others' privacy
• Violations: Company reserves the right to refuse service or remove passengers for inappropriate behavior

Liability and Limitations

• Insurance: All passengers are covered by accident insurance from authorized insurance companies
• Personal Liability: Company is liable as specified in the insurance policy
• Personal Property: Company not liable for lost or damaged personal property, except due to Company negligence
• Delays: Company will attempt to maintain schedule but not liable for delays due to force majeure
• Connections: Company not responsible for missed flights or connections due to delays
• Limitation of Liability: Maximum liability not exceeding the ticket value paid

Force Majeure

Company is not liable for delays or inability to provide services due to force majeure, including:

• Storms, strong waves, and adverse weather conditions
• Natural disasters, earthquakes, tsunamis
• War, terrorism, civil unrest
• Strikes, protests
• Epidemic disease, quarantine
• Events beyond Company's control

Note: In case of force majeure, passengers may change travel dates or receive full refund (no fees)

Terms and Conditions

• Check-in Time: Please check in at least 30 minutes before departure.
• Departure and arrival times may be subject to change due to weather conditions. Songserm shall not be held responsible for any such delays.

1. Ticket price for children
     1.1 Children under the age of 2 are free to travel by boat and car.
     *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
     1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
     1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomlahkkhirin office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomlahkkhirin.
4. In the event of an accident and resulting in property damage, “Lomlahkkhirin” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomlahkkhirin”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
      5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
      5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
     8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomlahkkhirin” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to [email protected]. The details are as follows:
          8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomlahkkhirin" grants the right to make changes or modifications without charging an administration fee.
          8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
     8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomlahkkhirin" grants you the right to change your trip within 90 days.
     8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomlahkkhirin" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomlahkkhirin" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomlahkkhirin”. “Lomlahkkhirin” shall not be liable to any damage.

Note: For safety reasons, pregnant women are not permitted to travel by speedboat. "Lomlahkkhirin" accepts no liability for any related health issues or complications.

Terms and Conditions

• Check-in Time: Please check in at least 30 minutes before departure.
• Departure and arrival times may be subject to change due to weather conditions. Songserm shall not be held responsible for any such delays.

1. Ticket price for children
     1.1 Children under the age of 2 are free to travel by boat and car.
     *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
     1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
     1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomlahkkhirin office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomlahkkhirin.
4. In the event of an accident and resulting in property damage, “Lomlahkkhirin” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomlahkkhirin”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
      5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
      5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
     8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomlahkkhirin” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to [email protected]. The details are as follows:
          8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomlahkkhirin" grants the right to make changes or modifications without charging an administration fee.
          8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
     8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomlahkkhirin" grants you the right to change your trip within 90 days.
     8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomlahkkhirin" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomlahkkhirin" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomlahkkhirin”. “Lomlahkkhirin” shall not be liable to any damage.

Note: For safety reasons, pregnant women are not permitted to travel by speedboat. "Lomlahkkhirin" accepts no liability for any related health issues or complications.

Terms and Conditions

• Check-in Time: Please check in at least 30 minutes before departure.
• Departure and arrival times may be subject to change due to weather conditions. Songserm shall not be held responsible for any such delays.

1. Ticket price for children
     1.1 Children under the age of 2 are free to travel by boat and car.
     *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
     1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
     1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomlahkkhirin office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomlahkkhirin.
4. In the event of an accident and resulting in property damage, “Lomlahkkhirin” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomlahkkhirin”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
      5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
      5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
     8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomlahkkhirin” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to [email protected]. The details are as follows:
          8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomlahkkhirin" grants the right to make changes or modifications without charging an administration fee.
          8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
     8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomlahkkhirin" grants you the right to change your trip within 90 days.
     8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomlahkkhirin" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomlahkkhirin" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomlahkkhirin”. “Lomlahkkhirin” shall not be liable to any damage.

Note: For safety reasons, pregnant women are not permitted to travel by speedboat. "Lomlahkkhirin" accepts no liability for any related health issues or complications.

• No modifications or cancellations within 24 hours of departure and trips may be subject to cancellation due to the weather.
• Please note each ticket includes 20kg of luggage. If you have more than 20kg you will need to book an additional ticket. We reserve the right to refuse boarding if you exceed these limits.
• Children under the age of 2 can travel free of charge.
• For cancellations up to 24 hours before departure, 50% of the fare will be refunded.

1. Ticket price for children
     1.1 Children under the age of 2 are free to travel by boat and car.
     *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
     1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
     1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomlahkkhirin office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomlahkkhirin.
4. In the event of an accident and resulting in property damage, “Lomlahkkhirin” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomlahkkhirin”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
      5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
      5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
     8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomlahkkhirin” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to [email protected]. The details are as follows:
          8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomlahkkhirin" grants the right to make changes or modifications without charging an administration fee.
          8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
     8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomlahkkhirin" grants you the right to change your trip within 90 days.
     8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomlahkkhirin" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomlahkkhirin" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomlahkkhirin”. “Lomlahkkhirin” shall not be liable to any damage.

Note: For safety reasons, pregnant women are not permitted to travel by speedboat. "Lomlahkkhirin" accepts no liability for any related health issues or complications.

Haadrin Queen Terms and Conditions

Cancellation, Changes and Refunds

• Cancellation up to 24 hours before departure: 50% refund
• Cancel less than 24 hours before departure: No refund (No-Show)
• Change travel date: One free change allowed (must notify 24+ hours in advance, additional charges may apply)
• Weather conditions: 100% refund or free date change if ferry is cancelled due to weather

Luggage and Personal Items

• Standard Luggage: Each passenger is entitled to 20 kg of luggage free of charge
• Excess Luggage: Over 20 kg: 50 THB per 10 kg additional charge
• Carry-on: Small carry-on items are permitted on board
• Valuables: Please keep valuables with you at all times. Company is not liable for lost items
• Prohibited Items: Weapons, explosives, flammable materials, hazardous chemicals, and pets (unless certified)
• Pets: Must be notified in advance, kept in appropriate cages, with health certificate (200-500 THB charge)

Passenger Conduct

• Safety: Passengers must strictly follow safety instructions from staff
• Life Jackets: Must wear life jackets throughout the journey (especially children and non-swimmers)
• Smoking: Smoking prohibited in passenger areas. Allowed only in designated smoking areas
• Alcohol: Alcohol not permitted on board. Intoxicated passengers will be denied boarding
• Noise: Causing disturbance or inconvenience to others is prohibited
• Photography: Photography allowed but must not violate others' privacy
• Violations: Company reserves the right to refuse service or remove passengers for inappropriate behavior

Liability and Limitations

• Insurance: All passengers are covered by accident insurance from authorized insurance companies
• Personal Liability: Company is liable as specified in the insurance policy
• Personal Property: Company not liable for lost or damaged personal property, except due to Company negligence
• Delays: Company will attempt to maintain schedule but not liable for delays due to force majeure
• Connections: Company not responsible for missed flights or connections due to delays
• Limitation of Liability: Maximum liability not exceeding the ticket value paid

Force Majeure

Company is not liable for delays or inability to provide services due to force majeure, including:

• Storms, strong waves, and adverse weather conditions
• Natural disasters, earthquakes, tsunamis
• War, terrorism, civil unrest
• Strikes, protests
• Epidemic disease, quarantine
• Events beyond Company's control

Note: In case of force majeure, passengers may change travel dates or receive full refund (no fees)

Cancellations & Delays:

Seatran Discovery reserves the right to vary the service in any way whatsoever without any liability to the passenger. We also reserve the right to cancel a booking or change the schedule at anytime prior to poor weather conditions or any circumstances beyond the reasonable for any safety reason. Cancellations are done for the safety and comfort of traveling passengers. Seatran Discovery shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.

Refunds & Rescheduling:

Refunds will only be issued at our discretion with 48 hours cancellation notice at 70% of the ticket amount. Ticket time and departure amendments will be subject to seat availability and should be made 72 hours or more prior to guest departure, especially in high season periods.

Boarding:

Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Our staff may allow you on board the next boat if there is one available at their discretion only.

Unaccompanied Children:

Children below age 12 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.

Same Day Flights:

Seatran Discovery is a point to point carrier and does not take responsibility for delays or connecting flights. We do recommend only ferry bookings that are available on our websites, as we have made it impossible to book trips where subsequent connecting flight times would be impossible to achieve.

Physical Notice:

We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old).

Baggage:

Seatran Discovery recommends a maximum of 2 pieces luggage not exceeding a total weight of 30kg. We reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

Service Fees & Taxes:

You may be subject to government tax and an agency administration service fee in respect of your use of any of our services or facilities will be in addition to the stated ticket price, unless otherwise specifically stated by us. Taxes and service fees may change from time to time. 

Group Bookings:

These are governed by specific terms that vary from time to time. Please contact our online customer service agents for further details.

Personal Information:

You hereby acknowledge and agree that your personal information has been given to us for the purposes of making travel bookings and providing you with confirmation of that booking, accounting, billing, checking credit card payments, statistical analysis, and helping us in any future dealings with you. By entering into a contract of carriage with us, you authorize us to retain and use your personal data specifically for the purposes above.

Language:

The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.

• No cancellations within 48 hours of departure and trips may be subject to cancellation due to the weather.
• For cancellations up to 48 hours before departure, 50% of the fare will be refunded.
• No modification within 24 hours of departure.
• Children under the age of 2 can travel free of charge.

Haadrin Queen Terms and Conditions

Cancellation, Changes and Refunds

• Cancellation up to 24 hours before departure: 50% refund
• Cancel less than 24 hours before departure: No refund (No-Show)
• Change travel date: One free change allowed (must notify 24+ hours in advance, additional charges may apply)
• Weather conditions: 100% refund or free date change if ferry is cancelled due to weather

Luggage and Personal Items

• Standard Luggage: Each passenger is entitled to 20 kg of luggage free of charge
• Excess Luggage: Over 20 kg: 50 THB per 10 kg additional charge
• Carry-on: Small carry-on items are permitted on board
• Valuables: Please keep valuables with you at all times. Company is not liable for lost items
• Prohibited Items: Weapons, explosives, flammable materials, hazardous chemicals, and pets (unless certified)
• Pets: Must be notified in advance, kept in appropriate cages, with health certificate (200-500 THB charge)

Passenger Conduct

• Safety: Passengers must strictly follow safety instructions from staff
• Life Jackets: Must wear life jackets throughout the journey (especially children and non-swimmers)
• Smoking: Smoking prohibited in passenger areas. Allowed only in designated smoking areas
• Alcohol: Alcohol not permitted on board. Intoxicated passengers will be denied boarding
• Noise: Causing disturbance or inconvenience to others is prohibited
• Photography: Photography allowed but must not violate others' privacy
• Violations: Company reserves the right to refuse service or remove passengers for inappropriate behavior

Liability and Limitations

• Insurance: All passengers are covered by accident insurance from authorized insurance companies
• Personal Liability: Company is liable as specified in the insurance policy
• Personal Property: Company not liable for lost or damaged personal property, except due to Company negligence
• Delays: Company will attempt to maintain schedule but not liable for delays due to force majeure
• Connections: Company not responsible for missed flights or connections due to delays
• Limitation of Liability: Maximum liability not exceeding the ticket value paid

Force Majeure

Company is not liable for delays or inability to provide services due to force majeure, including:

• Storms, strong waves, and adverse weather conditions
• Natural disasters, earthquakes, tsunamis
• War, terrorism, civil unrest
• Strikes, protests
• Epidemic disease, quarantine
• Events beyond Company's control

Note: In case of force majeure, passengers may change travel dates or receive full refund (no fees)

1. Ticket price for children
     1.1 Children under the age of 2 are free to travel by boat and car.
     *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
     1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
     1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomlahkkhirin office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomlahkkhirin.
4. In the event of an accident and resulting in property damage, “Lomlahkkhirin” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomlahkkhirin”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
      5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
      5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
     8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomlahkkhirin” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to [email protected]. The details are as follows:
          8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomlahkkhirin" grants the right to make changes or modifications without charging an administration fee.
          8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
     8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomlahkkhirin" grants you the right to change your trip within 90 days.
     8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomlahkkhirin" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomlahkkhirin" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomlahkkhirin”. “Lomlahkkhirin” shall not be liable to any damage.

Note: For safety reasons, pregnant women are not permitted to travel by speedboat. "Lomlahkkhirin" accepts no liability for any related health issues or complications.